Delivery & returns


Shipping information 

Orders are usually shipped within 1-2 weeks to the UK and Europe and within 2-4 weeks to other countries. All orders are processed within 3 days. We try to keep the site updated with availability. However, there are circumstances where we have sold out of an item after you have placed your order. For this reason, DD Atelier cannot always guarantee the availability of products. DD Atelier will contact you with a follow-up email if the merchandise you have selected is not available or if we need additional information for credit verification or international orders. Feel free to contact us via contact form or via Email info@dd-atelier.com, if you have a specific question.

Shipping charges are as follows:

Region Charges
Europe & UK 8
USA & Canada 10
Other countries 20

 

These charges do not include customs charges that can be imposed by individual countries. Please understand that DD Atelier cannot be responsible for additional customs costs incurred. Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from DD Atelier, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

Refused Shipments

If you decide to refuse any shipments from DD Atelier, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to DD Atelier. This amount will be subtracted from your merchandise refund.

Returns and Exchanges

We want you to be happy with your purchase. Within 14 days of receiving the purchase, we accept returns on all non-damaged items for full refund to your credit card, minus shipping charges. All items must be returned in original condition, with no damage to items or item packaging. We must receive the item in perfectly saleable condition. All claims regarding damages, including drop shipped items, must be reported within 14 days after you receive the package.

To send a return, simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and return slip in a shipping box or envelope, and send using an INSURED service in order to track it, as we cannot accept responsibility for packages that we do not ship ourselves.

All returns must be postmarked within 14 days. Returns sent after this time will not be honored - no exceptions. DD Atelier does not refund initial shipping charges or shipping charges for any returns or exchanges.

Returns should be sent to:

Eastern Wind s.r.o.
DDAtelier
PO BOX 37
63800 Brno Lesna
Czech Republic

DD Atelier is not responsible for damages that occur from washing, cleaning, wear and tear, or general use.

Credit Card Refund

Once your package has been received, your refund will be processed in the original form of payment within five business days. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from DD Atelier.

Errors and Inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience or frustration this may cause.

Feel free to ask us any futher questions via contact form or via Email info@dd-atelier.com.

Your DD Atelier.